How do I pay for my order?

You can pay for your order with a Visa Card, Master Card, Paypal, Afterpay and BBQ Chief Gift Card


Can I use my gift card and a credit card to pay for an order?

Yes, you can use a BBQ Chief to pay for part of your order and then pay the balance on a credit card.


What currency is used on this site?

All orders are calculated in Australian Dollars (AUD).


What should I do if my credit card has been declined?

If your credit card has been declined, it's best to talk to your local bank. If they can't help you please consider Paypal or Afterpay.


Is it safe to enter my credit card details online?

Yes. BBQ Chief is compliant with the industry standard for protection of personal information (PCI).

Any of our pages which require you to enter personal details are encrypted using Secure Socket Layering (SSL) technology, which protects the information as it is sent to us from your computer. Any page which is secured with SSL can be identified by checking the URL. If it says 'https' rather than the standard 'http' then it is a secure webpage. This system is used by all reputable online shopping sites. In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.


Can I pay using PayPal or BPay?

We are able to offer payments with PayPal however BPay is currently not available at this time.

Refunds for purchases made with PayPal will be refunded to the credit card linked to your PayPal account or an BBQ Chief Gift Card.


Can I pay using Afterpay?

Yes, you can shop now, enjoy now and pay later with Afterpay. Learn more about this online payment method here.


Can I order online if I don't have a credit card?

Yes, if you have BBQ Chief gift card with a value equal to or exceeding the total value of your order including any delivery fee that may be payable.